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Privacy Policy

Last updated: May 29, 2025

1. Introduction

BaseCode AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service to generate custom code boilerplates.

By using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our service.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

  • Register for an account
  • Subscribe to our service
  • Contact us for support
  • Participate in surveys or feedback forms

This information may include: name, email address, payment information, and any other information you choose to provide.

2.2 Usage Data

We automatically collect certain information when you use our service:

  • Project generation history and preferences
  • Technology stack selections
  • Usage patterns and feature interactions
  • IP address, browser type, and device information
  • Log files and analytics data

2.3 Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our service. You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide, operate, and maintain our service
  • Process your transactions and manage your account
  • Generate personalized code boilerplates
  • Improve and optimize our service
  • Communicate with you about your account and our service
  • Provide customer support
  • Send you technical notices and security alerts
  • Comply with legal obligations

We process your personal data based on your consent, contractual necessity, legitimate interests, or legal obligations as required under GDPR.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating our service
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • With Your Consent: When you explicitly agree to such sharing

All third-party service providers are contractually bound to protect your information and use it only for specified purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Regular backups and disaster recovery procedures

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your personal information.

6. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have the following rights:

  • Right of Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Request limitation of how we process your data
  • Right to Data Portability: Request transfer of your data to another service
  • Right to Object: Object to our processing of your personal data
  • Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

  • Account information: Until you delete your account or request deletion
  • Transaction records: As required by law (typically 7 years)
  • Usage data: Anonymized after 2 years
  • Support communications: 3 years from last contact

When we no longer need your personal information, we will securely delete or anonymize it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws through appropriate safeguards, including Standard Contractual Clauses approved by the European Commission.

9. Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "last updated" date. We encourage you to review this policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: privacy@basecode.diy

Data Protection Officer: dpo@basecode.diy

Response Time: We will respond to your inquiry within 30 days

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